Refund & Damage Policy

Minor cracks, crumbs, or small cosmetic imperfections may occasionally occur and aren't considered significant damage.

If your cookies arrive significantly damaged, contact us within 24 hours of delivery at support@mapetiteruby.com with:

• Your full name
• Your order number
• Clear photographs of the affected cookies
• Photographs of the shipping box
• Photographs of the protective packaging

Keep the cookies and all original packaging until the claim has been reviewed.

Once reviewed, an eligible order may receive a replacement, store credit, or refund for the affected items, depending on the circumstances and availability. Claims made more than 24 hours after delivery, or without the required photographs, may not be eligible.

Chocolate and other ingredients can soften or melt in warm temperatures during shipping or after delivery. We package every order with care, but can't control the temperature while a package is with the carrier or after it's delivered. Melted chocolate or other cosmetic changes caused by warm weather aren't considered significant damage and don't qualify for a refund. We recommend bringing a package inside promptly and letting a softened cookie rest somewhere cool before handling it.

Please keep an eye on your tracking information and bring your package in soon after it's delivered.

Once the carrier marks a package delivered, we can't take responsibility if it's later lost, misplaced, or stolen — which is exactly why picking it up promptly helps.

If tracking shows a package still in transit, or it looks lost before delivery, contact us. We'll help with the carrier's claim process, though an investigation can take extra time.

If we made a mistake — the wrong box, the wrong flavor, or something missing — contact us within 24 hours of delivery at support@mapetiteruby.com with your order number and photos, and we'll make it right with a replacement, store credit, or refund.

An approved refund goes back to your original payment method through Stripe, and usually shows up within 5–10 business days, depending on your bank. Store credit, when that's offered instead, is added to your account by us.

Because these are perishable, handmade food items, we don't ask for the cookies to be shipped back to us. An eligible issue is resolved as a replacement, store credit, or refund, as long as the cookies and packaging are kept available for photos as described above.

support@mapetiteruby.com